General aspects

The Website is a website operated by Inforlandia, SA, a Portuguese company, with registered office at Avenida do Brasil, 194C, Lisbon, Portugal, under NIPC 502 425 296, registered at the Conservatório do Lisbon Commercial Registry.

To facilitate understanding between both parties, the INSYS Site and Inforlandia, S.A. will be hereinafter referred to as "Site" or "". You can contact by postal mail to the email address:

The use of the Site automatically assigns the status of User and implies acceptance of these Terms and Conditions, in the version in effect at each time you access the Site. If you do not accept any of the terms and conditions set out here, the User should not access / use our Site. By consulting, using or downloading the contents of the Site, you are committed to respecting the terms and conditions set out in this document.

The User will be able to use the Site, without the need for any registration. However, some of the Site's features may be dependent on registration.

The Site may be published in a catalog mode, which does not allow orders to be placed, or in a transactional mode, which will allow orders to be placed. The minimum age for placing orders on the website is 18 years old.

Site features

Registered User

In order to access more features, the User will be able to register on the Site.

The User must fill in a form, in which, in addition to optional elements, he must indicate the following data:

- First and last name;

- E-mail address;

- Keyword.

All information provided by the User must be correct and true. The User must update the information provided, whenever it undergoes any changes. The User is exclusively responsible for any false, incomplete or incorrect declarations that it provides and for the losses that they may cause to or third parties, with the information that it provides.

We will not be responsible for any damages resulting from the improper or negligent use of the password defined by the User to access his account. The User must ensure the confidentiality of the respective password.

Account Features

The Registered User will have access to a personal area, with the data he has indicated at the time of registration.

Through the registration, the User will be able to access the data of his account and proceed to its alteration or definitive elimination. You can consult your orders, returns and communications with the company.

Site product catalog

On the Site, products that are part of the INSYS brand lineup are available at any time and may be marketed by, or by any of the authorized INSYS resellers.

The product information presented on the Site is only intended to provide a brief informative summary for better convenience and information for the visitor.

We take all measures to ensure that the information and data contained on the Site are accurate and up-to-date when entering it. However, the information on the Site regarding products and services may be out of date and does not undertake to update the materials on the Site relating to said products and services.

We reserve the right to change, delete or move any information on the Site, at any time, without notice.

Users accept and expressly acknowledge that:

- The photographs presented on the Site are for illustrative purposes only, and Users should consult detailed information about the products and their characteristics / specifications;

- The price, if exposed, is the recommended price, however, there may be spelling errors that we cannot guarantee the supply in if this is the situation;

- We will make every reasonable effort to include accurate and up-to-date product information on the Site. However, we cannot guarantee it;

- We do not guarantee the existence in stock of the articles included in the Site, nor do we assume responsibility for discontinued articles.

Personal data and data security respects your privacy. You can get all the information about our Privacy Policy at this address: https: xxx

Intellectual property

All text, graphics, User interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, illustrations and computer code (collectively "Content"), including, but not limited to, design, structure, selection, coordination, expression, "aspect and form of use" and disposition of the referred Content on the Site, is owned, controlled or licensed by JP Sá Couto and is protected by commercial regulations, copyright, patents and other trademark legislation, as well as several other rights intellectual property and unfair competition laws.

Except as expressly stated in these Terms of Use, it is not permitted to copy, reproduce, republish, upload, publish, publicly present, encode, translate, transmit or otherwise distribute (including "projection") any part of the Site, nor Content for any other computer, server, website or any other support for publication or distribution or for any commercial purposes, without the express written authorization of

The User may use information about products and services on the Site (such as data sheets, knowledge base articles and similar materials) intentionally made available by JP Sá Couto for transfer from the Site, provided that it does not remove any notice subject to rights. property in all copies of said documents, use this information only for personal, non-commercial purposes and do not copy or publish this information on any computer connected to a network, nor transmit it on any medium, do not change any information and do not assume representations or additional warranties related to said documents.


Tall PVP (public sale prices) that appear on the website, when the website is published in transactional mode, are presented in euros (EUR or €) and include, unless expressly provided otherwise, VAT (Value Added Tax) applicable legal rate and other applicable rates.

PVPs are valid at the time of their exhibition, safeguarding stock-outs and the occurrence of errors or changes due to facts not attributable to reserves the right, at any time, to change the prices of products presented on the Site and to correct errors that may occur inadvertently. Any price changes will not affect an order already accepted by If there is an error in a price, we will notify you of it and allow you to proceed with the transaction at the correct price or cancel the order at no cost.

Essential characteristics of goods

The essential characteristics of the goods or services are shown on the Site and can be consulted before placing the order, however is not responsible for errors in characteristics provided by brands other than INSYS or for queries on web pages or other information of the companies. brands presented in sources other than the website

Compliance Assurance provides a two-year conformity guarantee for any new INSYS branded product. The applicable warranty terms and conditions can be found at https: xxx

All products and other accessories supplied through the Site that are not of the INSYS brand, enjoy the guarantee of conformity granted by the respective manufacturers under the terms of the law.

After-sales service and support provides after-sales technical assistance to INSYS brand products, during the warranty period and after the warranty period has passed, in this case, as long as there are replacement parts.

Technical assistance services for INSYS brand products will be provided by the company Inforlandia S.A. E-mail:, or by any of the INSYS Authorized Centers, which you can consult on the Site, in the Support area.

Ordering, order confirmation and order acceptance (if the Site is made available in transactional mode)

To place an order for products on the INSYS website, simply access the page at, add the desired products to the basket, complete the purchase (using the desired payment method) with your User Name and Password or as a guest customer, and wait for the delivery of the items to you or a person designated by you.

During the process of your order, you will have the opportunity to review the order before completing the process. Once the order is placed, you will be assigned an online order number.

Within a few minutes after we receive your order, we will send you an order confirmation email. Like the online order number, the order confirmation email does not represent acceptance of the order, we are simply confirming that we have received your order. After the order has been processed and prepared for shipping, you will receive an email indicating that the order has been accepted, along with the shipping details (the “Shipping notification email”). The decision to accept the order is made at our discretion. Since we want to make sure that we have the product available, we will not accept the order until the product is ready for shipping. In most cases, this will happen within 24 hours for items in stock. For items that are not in stock, you will receive the order acceptance E-mail when the item is available and ready for shipment, which will not exceed the shipping period indicated when the order is completed. Once the order acceptance E-mail has been sent and received, Inforlandia will have established a contract with you, and the order cannot be canceled. That said, it remains only to deliver the product (s), which will be done immediately so that you can start enjoying the item (s) purchased on the INSYS website.

Shipping and delivery

Shipping of products is normally free of charge for any order over € 50 sent to mainland Portugal. For orders below this amount, or for express shipping, shipping charges apply. See the shipping prices in the table below:

Shipping Cost Portugal MainlandVAT included
Orders worth less than 50 €5,00€
Cost of Sea Shipping Islands (Azores and Madeira)
Orders weighing up to 5Kg7,00€
Orders weighing between 5Kg and 10Kg 10,00€
Orders weighing between 10Kg and 20Kg15,00€
Orders weighing between 20Kg and 30Kg20,00€

The order will be shipped as soon as all products are available for delivery. Orders are not accepted for addresses outside Portugal (Continental and Islands).

Please note that the order delivery date may change due to a series of events that are beyond's control after the order leaves our premises. However, we will notify you of any significant delays and work with you to ensure smooth delivery.

Once is responsible for sending the products purchased on the Site, the risk of loss or damage to the products is transferred to you, or to a person designated by you, when you are in physical possession of the products. Ownership of the products is transferred to you when the products are picked up by the carrier at our warehouse. At that time, you will receive the shipping notification email. If there are any problems with delivery, contact


Payment methods are listed on the respective website. If you make a payment with a credit card, when placing the order we can block the total amount on your credit card. If authorization is not granted by the credit card issuer, you will be informed so that you can provide us with another payment method. Once you accept the order, the amount will be charged to your credit card.

We reserve the right to verify the identity of the credit card holder. To ensure that your credit or debit card is not being used without your authorization, we will validate your name, address and other personal information provided by you during the ordering process, using the information held by the card issuer. By accepting these terms and conditions, you are authorizing these checks to be made.

Right of free termination of the contract

For the free resolution period to be respected, it is enough that your communication regarding the exercise of the right of free resolution is sent before the end of the resolution period.

In case of termination of this contract, you will be refunded all payments made, including delivery costs (with the exception of extra costs resulting from your choice of a shipping method other than the least expensive normal shipping method offered by us) ), without undue delay and, in any case, no later than 14 days from the date on which we are informed of your decision to terminate this contract. We make these refunds using the same payment method you used for the initial transaction, unless expressly agreed otherwise by you; in any case, it does not incur any costs as a result of such reimbursement. We can withhold the refund until we have received the returned goods, or until you provide proof of the shipment of the goods, whichever comes first.

The User / customer must bear the costs of returning the goods.

You must return the goods or deliver them, without marks of use and together with the original invoice, original packaging, documents and accessories included, to Inforlandia, SA, at Rua de Santa Rita, 85, Portugal, E-mail: support @, without undue delay and no later than 14 days from the day you inform us of the free termination of the contract. It is considered that the deadline is respected if the goods are returned before the end of the 14-day period.

The User / consumer may be held responsible for the depreciation of the good, if the manipulation carried out to inspect the nature, characteristics and functioning of that product exceeds the manipulation that is usually admitted in a commercial establishment.

The User / consumer cannot freely terminate the contracts for:

Supply of sealed goods that cannot be returned, for reasons of health protection or hygiene when opened after delivery, namely earphones, headphones and headsets;

Supply of sealed audio or video recordings or sealed computer programs, to which the consumer has removed the seal of inviolability guarantee after delivery;

Electronic software downloads when the download starts with your consent and acknowledgment that you lose the right of withdrawal;

Sealed computer software that, after delivery, has been opened;

Exemption from liability

The User will be responsible for the content of the information sent or transmitted to the Site.

It is known to the User that the use of the Site may not be 100% secure, with the possibility that the information sent / received may be intercepted by unauthorized parties, and is not responsible for failures in the security of communications and does not assume any responsibility. for the misuse of your information by third parties.

The User acknowledges that the access and use of the Site may suffer interruptions and that the information on the Site may contain bugs, errors, technical failures, problems or other limitations. The Site may contain links to other websites or be accessed through other websites. cannot be held responsible for them, namely for the control of contents, availability, operability or performance.

In the maximum terms permitted by law, excludes any liability, direct or indirect, for the use of the Site.

Applicable law and alternative dispute resolution:

The User accepts that all matters related to accessing or using the Site, including all disputes, will be regulated by the legislation of the Portuguese Republic.

In the event of a dispute or dispute between and the User arising from or related to the use of the Site by the User, the parties should try to resolve the dispute promptly and in good faith. If it is not possible to resolve the dispute within a reasonable period of time (not exceeding thirty (30) days), each party may submit the dispute or dispute to mediation. If it is not possible to resolve the dispute through mediation, the parties are free to resort to the courts to exercise any right or remedy available under the terms of the applicable law, choosing, in this case, the jurisdiction of the Lisbon district, with express waiver of any other .

Final dispositions

In the event of a breach of these Terms of Use and Conditions of Sale, we reserve the right to exercise any and all legal actions provided for. In addition, we reserve the right, at its discretion, to terminate access to or use of the Site, with or without notification from the User.

The Terms of Use and Conditions of Sale are regulated according to the laws in force.

If any clause, term or condition described herein is considered illegal, void or for any reason unenforceable, that provision will be eliminated or reduced under the terms of the law, without affecting the validity and enforceability of the rest.

We reserve the right to change these Terms of Use and Conditions of Sale without prior notice. The User is bound to the version of the Terms of Use and Conditions of Sale at the time of use, so we recommend your periodic consultation.

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